In Aspire Budgeting, the wrench icon represents a degraded connection. The connection itself is successful but our import partner may be unable to communicate with the institution, as a result, transactions aren't importing as expected. This is usually a temporary status and is typically because an institution has scheduled maintenance or downtime. If no new transactions appear within the next 3-4 business days, please contact support so we can take a look. In the meantime, we'll continue to check for new transactions and update this status as it changes.

If you contact support regarding a degraded connection, please include the following information:

• Your email address.
• Your User ID (as listed in Settings in the add-on).
• Name of the account.
• Name of the financial institution.
• Date of the last transaction that imported.
• Date, payee, and amount of a few transactions that haven't imported, but cleared your online banking account three or more days ago.

Aspire Budgeting Add-on