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Handling a degraded account connection

Handling a degraded account connection

Learn why some connections may become temporarily unavailable.

In Aspire Budgeting, the wrench icon represents a degraded connection. The connection itself is successful but our import partner may be unable to communicate with the institution, as a result, transactions aren't importing as expected. This is usually a temporary status and is typically because an institution has scheduled maintenance or downtime. If no new transactions appear within the next 3-4 business days, please contact support so we can take a look. In the meantime, we'll continue to check for new transactions and update this status as it changes.

If you contact support regarding a degraded connection, please include the following information:

  • Your email address.
  • Your User ID (as listed in Settings in the add-on).
  • Name of the account.
  • Name of the financial institution.
  • Date of the last transaction that imported.
  • Date, payee, and amount of a few transactions that haven't imported, but cleared your online banking account three or more days ago.
Aspire Budgeting Add-on
Aspire Budgeting Add-on

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